Cancellation Policy

Cancellation Policy

At That Art Place, we understand that plans can change. We strive to provide flexible and accommodating cancellation policies to ensure that our clients have a smooth experience. This Cancellation Policy outlines the terms under which cancellations for our services, including Paint and Sip events, private events, workshops, and art classes, can be made. By booking our services, you agree to the terms set forth in this policy.

1. Paint and Sip Events

1.1 Cancellation Period

  • You can cancel your Paint and Sip event booking up to 2 weeks before the event date to receive a full refund.

  • Cancellations made less than 2 weeks prior to the event will not be eligible for a refund. However, you may reschedule your booking for a future event, subject to availability and payment of any applicable fees.

1.2 Rescheduling

  • If you are unable to attend a booked Paint and Sip event, you may request to reschedule your booking. The rescheduled date must be within 2 months and is subject to availability.

  • A rescheduling fee may apply if the booking is changed within 2 weeks of the event.

2. Private Events (In-House & Mobile)

2.1 Cancellation Period

  • For private events (including birthday parties, corporate events, and any other private bookings), cancellations must be made at least 2 weeks before the event date to receive a refund of the booking. All initial deposits will not be refunded.

  • Cancellations made less than 2 weeks before the event will not be refunded. However, we may offer a rescheduling option based on availability, with an additional fee for the new date, if applicable.

2.2 Rescheduling

  • If you wish to reschedule a private event, the request must be made at least 2 weeks in advance of the original booking date. Rescheduling is subject to availability, and additional fees may apply depending on the new event date or location.

  • If you reschedule your private event with less than 2 weeks' notice, we reserve the right to charge a rescheduling fee, which will be communicated at the time of the request.

2.3 Deposits

  • A non-refundable deposit is required at the time of booking for private events. If you cancel your private event within the cancellation window, the deposit will not be refunded, but it can be applied to a rescheduled event, subject to availability.

3. Workshops and Art Classes

3.1 Cancellation Period

  • For workshops and art classes, cancellations must be made at least 2 weeks before the beginning of term or workshop for store credit.

  • Cancellations made less than 2 weeks prior to the class or workshop will not be refunded. However, you may reschedule your booking for a future class or workshop within the same calendar year, subject to availability.

3.2 Rescheduling

  • Rescheduling for art classes and workshops must be requested at least 2 weeks in advance of the class date.

  • If you miss a class or workshop without prior cancellation, no refund or rescheduling option will be available.

4. Cancellation by That Art Place

4.1 Studio-Caused Cancellations

  • In the unlikely event that we need to cancel an event, workshop, or class due to unforeseen circumstances (e.g., instructor illness, weather conditions, etc.), we will provide a full refund or offer a rescheduled date.

  • We will notify you as soon as possible if we need to cancel or reschedule your booking.

4.2 Refund Process

  • In the case of a cancellation by That Art Place, all payments made for the event or class will be refunded to the original payment method. If a rescheduled date is offered, no additional charges will apply if the same service is provided.

5. No-Show Policy

5.1 No-Show for Paint and Sip, Private Events, and Art Classes

  • If you do not attend a booked event or class without prior cancellation, no refund or rescheduling option will be provided.

  • For private events, if the event is missed without notice, the deposit will not be refunded, and rescheduling is subject to availability and additional charges.

6. Contacting Us for Cancellations

To cancel or reschedule any booking, please contact us directly through the following methods:

Please be sure to include your booking details (event name, date, and your contact information) when making your cancellation request.

 

 

7. Additional Terms

7.1 Force Majeure
In the event that a cancellation or delay is caused by circumstances beyond our control (e.g., natural disasters, government restrictions, etc.), we will make reasonable efforts to reschedule your event. However, we cannot be held responsible for delays or cancellations caused by such events.

7.2 Policy Updates
That Art Place reserves the right to amend this Cancellation Policy at any time. Any changes will be communicated to you, and the updated policy will be effective immediately upon posting.

By booking or attending an event or class at That Art Place, you acknowledge that you have read, understood, and agree to abide by this Cancellation Policy.

 

 

Contact Information
If you have any questions or concerns about our cancellation policy, please don’t hesitate to reach out to us at:

info@thatartplace.com.au
0408 599 596
That Art Place
425 Forest Rd, Bexley NSW 2207